Frequently asked questions

Ahaa® Skincare FAQ

The Basics

Ahaa® is skincare, edited.
Three essentials:Exfoliate. Repair. Protect.
Not a 12-step circus.

Just what works - and nothing else.

Anyone tired of guessing.
Anyone who wants results without the overwhelm.
Anyone ready to glow with intention.

Romania - where modern science meets flawless formulation.

Of course. Skin doesn’t do labels. Neither do we.

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.

My Ahaa® Account

Easy. Head to the Account icon in the top right corner, or at the checkout click on Sign in.

One email. One smarter routine.

We are currently using to the most secure form of login to your account - just type in your email and you'll receive the login code straight away.

No more passwords. No more infinite buttons.

No stress. Email us at hello@ahaaskincare.com

We’ll help verify your identity and restore access, securely and quickly.

Log into your account → “Addresses” → Edit.

If your order is already placed, email us ASAP and we’ll try to catch it before it ships.

Never happened before, but Contact us with the subject “Account Deletion.”

We’ll process it promptly - your data should work for you, not the other way around.

Email: hello@ahaaskincare.com or using the contact form on the contact us page.

Scroll to the footer → enter your email → done.

Expect just launches, skincare edits, first-access drops and giveaways.

Click “Unsubscribe” at the bottom of any email.

One tap and we let you go (even if it hurts).

Ordering & Shipping

Yes — complimentary shipping.Terms apply for each specific region. See our Shipping Policy

Fast. Tracked. Secure.

24h processing.

Delivery in 2–5 business days, depending on your region.

We move fast so your glow doesn’t wait.

Across the EU, UK, and selected international regions. See Shipping Policy for full list.

If the checkout shows your country — we ship.

Always. You’ll know exactly where your Ahaa is at every step.

Products & Routine

They’re made to be used together.

Think of it like a system — not a shelf.
AM: THAT CREAM / THE SHIELD+
PM: AWAKENING / THAT CREAM

Done.

Start with 2–3 nights per week.
If your skin likes it, increase gradually.

Listen to your skin - not the internet.

Yes.

Matte. Invisible. No drama.

Yes. Every formula. Every batch. No exceptions.

Returns & Exchanges

Yes — unopened products within 14 days.
Email us and we’ll sort it. No runaround.

Tell us. We fix things — quickly.

hello@ahaaskincare.com

We’re so sorry to hear that! Please email us at hello@ahaaskincare.com with your full name, order number, and an image of the damaged products. We'll take it from there.

Yes we do. Terms apply and shipping charges must be supported. Please see our Return & Refund Policy for more details.

Gifts & Holiday

Please be assured that no prices are ever shown in any ahaa® packages. We hope that your friends and family enjoy ahaa® Skincare products.

You can include your gift note at the checkout filling the additional message box or you can email us at hello@ahaaskincare.com - make sure you include your full name, order number and the subject line “gift note.” along with your gift message.

We’ll do our best, and we might even add some extra!

Once you purchase a ahaa® E-Gift Card, the E-Gift Card will be delivered to your email along with an order confirmation. You can either print the E-Gift Card to personally deliver it to your friends and family, or you can forward the email with a personal message. The email will include a link to the E-Gift Card code and specific instructions on how to redeem at checkout.

The E-Gift Card code will be enclosed in the E-Gift Card email. Enter this code into the gift card field above your cart total at checkout. After you hit “Apply,” the value of your E-Gift Card will be deducted from your cart total. You can use multiple E-Gift Card codes in a single transaction.